Twenty years, one question.

The short version

I study what happens after people say yes.

Adoption gets the attention. Abandonment gets the outcomes. My work sits in the gap between the two, in digital mental health, in community crisis systems, and increasingly in the products being built to serve both.

I'm an information scientist by training and a practitioner by temperament. I hold a Ph.D. in Information Science from the University at Albany, where my dissertation on why young adults abandon mental health mobile applications received the program's Distinguished Dissertation Award and the College of Emergency Preparedness, Homeland Security and Cybersecurity's Exceptional Research Project Award. Before that: an MBA from Regis University and a B.A. in Criminal Justice from Albany, with a psychology minor.

For over a decade, I helped build and deliver technical assistance to interagency teams of public officials across the country, most recently as an Assistant Director at Policy Research Associates. That meant developing a systems model for improving community crisis response, writing the multi-session curricula that taught it, and standing in front of a lot of rooms full of people who had every reason to be skeptical of another framework. It taught me something a Ph.D. alone doesn't: a model only counts if the people who have to live with it can use it on a Tuesday.

In 2022 I founded Strategraph LLC, a veteran-owned consultancy that brings data, design and facilitation to community mental health and crisis systems. Strategraph is where the applied work lives, needs assessments, systems maps, evaluation design, learning collaboratives, and data-literacy training for organizations that need to be able to read their own evidence.